Refund policy

You have 14 days from the date of receipt of your package to return the product concerned (only clothing, not accessories) and unworn. The product must be returned in its original packaging, in its original condition, new, unworn, unwashed and folded properly.


No gifts will also be exchanged. You will need to return the product to us and place a new order. You can also choose to receive a credit.

Items belonging to our old collections and therefore returned are not taken back against exchange or have only .

RETURN TO FRANCE

1 - Send us an email to notify us of your return.
2 - We will send you a Colissimo-Retour label by email.
3 - Stick the Colissimo Retour label on your package and drop it off at your post office.
4 - On receipt of your package, we check that the item (s) are compliant then the refund will be made within 8 days.

To make a second return, please contact us at hello@belines-paris.com we will communicate the procedure to you. The shipping costs will be at your expense.

MAKE A RETURN OUTSIDE FRANCE

Return costs are covered for all pre-orders placed between 28/01/2021 and 15/03/2021.

1 - Send us an email to notify us of your return.
2 - We will give you the return address.
3 - On receipt of your package, we check that the item (s) are compliant then the refund will be made within 10 days.

REIMBURSEMENT DEADLINES
You will receive an email to notify you when the refund has been made. Allow around 8 to 10 working days to give us time to process your return package.

Note that the refund of an order paid with a credit card takes approximately 8 days, for an order paid with PayPal, it can take up to 15 days.

REDUCTION CODES
WELCOME discount codes offer you a 10% discount on your entire first order, on the site www.belines-paris.com. Immediate discount made during checkout. Cannot be combined with other discount codes.